Support

Need a hand with Payya? Most answers are below. If yours is not, email us at contact@payya.app and we will get back to you, usually within two business days.

Contact us

Email contact@payya.app. To help us help you, include your device model, iOS or Android version, the Payya version (shown in Settings) and, if you can, a screenshot. You can also send feedback with a screenshot directly from Settings in the app.

Reminders are not showing up

• Check that notifications are allowed for Payya in your phone's system settings.
• Make sure the subscription has a reminder set and the correct payment date and billing cycle.
• Reminders are scheduled on your device, so open Payya once after changing dates or restoring your phone to reschedule them.

My subscriptions are not syncing

Syncing between devices requires an account. In guest mode your data stays only on the current device. If you are signed in, make sure you use the same sign-in method (email, Apple or Google) on every device and that you are online. Changes made offline sync when you reconnect.

Moving from guest mode to an account

Create an account from Settings while still in guest mode to keep what you have entered. Deleting the app while in guest mode removes your data, as it is stored only on your device.

A logo is missing or wrong

Logos are looked up from the subscription name. Try the company's usual name (for example “Netflix” rather than “NF Premium”). If it still looks wrong, let us know.

Does Payya connect to my bank?

No. You add subscriptions yourself, and Payya never asks for full card numbers or bank logins. Payya also cannot cancel a subscription for you: to cancel, contact the provider or use your App Store or Google Play subscription settings.

Deleting your account

Go to Settings → Delete Account in the app. This permanently removes your account and synced data. If you can no longer access the app, see Delete your account to request deletion by email.

More information

See our Privacy Policy and Terms of Use.